Timberline Forum

Many Sage Timberline users received the following error today
“The instruction at #### reference memory ####. The memory could not be read.”

The culprit is a Microsoft Automatic Update.   Here’s how you can fix it…

Special Considerations or Warnings
Defect ID: 530799

Solution or Workaround

Turn off automatic updates and remove the updates with add/remove programs.

To turn off automatic updates:

1. From the Start menu, select Run, type sysdm.cpl and the press Enter.
2. On the Automatic Updates tab, select the option Turn off Automatic Updates.
3. Click OK.

To uninstall updates

1. From the Start menu, select Control Panel.
2. Select Add or Remove Programs.
3. Select the box to Show Updates.
4. Sort updates by date.
5. Remove the following updates, if installed:

• KB976576
• KB956250
• KB982519

1. This will require a reboot.

Hope this helps!

Accounts Payable

The Problem:
The exempt, on-hold and join check status no longer displays in Enter Invoices or Change Invoices

What You Really Need To Know:
Sage Timberline knows about the issue and will soon issue a fix. Be assured that the issue is isolated to the display itself. The Exempt, On-Hold and Joint Options are working just as they always have.

Why’s it doing that?
The addition of distribution grid lines adjusted the items that will display in the Enter Invoices and Change Invoices screens.

Payroll

The Problem:
The format you added to the phone number field is not retained after saving the employee.

How To Fix It:
If you imported your employee phone number using ODBC and there is no formatting, retype the whole number, or use Cut and Paste, and then add the format.

Why’s it doing that?
Payroll automatically adds formatting to employee phone numbers (xxx)xxx-xxxx when setting up a new employee. However, if you import the employee information using ODBC, the employee phone number may not be formatted correctly and adding the formatting will not be recognized without changing the number.

Install

The Problem:
You’re getting an Error 1904 message.

What it means:
This means the install failed to register multiple dlls.

How To Fix It:
Uninstall and reinstall Pervasive on the server or the affected workstation.

Why’s it doing that?
Pervasive was not correctly installed on the computer.

Property Management

The Problem:
The Property Management Comparative Occupancy Analysis does not run for February.

How To Fix It:
Go in and change the design formula named “Test on February” from Month-As of Date (Design Formula) = 2
to Month-As of Date (Design Formula) >= 2

Hope this helps!