Here’s a great article from Sage CRE on building customer loyalty:

Building Customer Loyalty in Construction: Part 1 – Think Differently

11/14/2012 at 11:18 am by Dennis E Feldner,

Most construction contractors believe that having a core group of loyal customers who provide repeat business isn’t possible. There’s a strong feeling among contractors that customers lean one way: the contractor with the lowest bid gets the job. However, this isn’t necessarily true and can be overcome by consistently implementing a plan addressing sound customer service principles. Read full post>>

At the January 2009, International Roofing Expo at the Mandalay Bay Hotel in Las Vegas, I spoke with several owners of roofing companies about the software they use for cost accounting, estimating and project management.  In a couple of the breakout training sessions, there was a general agreement that Sage Timberline Accounting is recognized as the best cost accounting software for medium to large roofing companies.  This made me happy since I represent Sage Timberline.  There was also alot of rumblings about consolidating all of the various softwares into a single integrated software that can handle processes of a typical roofing company.  For example, roofing companies need Customer Relationship and Sales Tracking software which is commonly referred to as (CRM software).  CRM software is more important to Residential Roofing companies opposed to Commercial Roofing companies.  These companies would love a solution that allowed the CRM software to track and create sales proposals and then flow seamlessly into the Cost Accounting software if the work is awarded.  From here, the accounting department can buy the materials, manage the job and bill the client. 

There is a little known solution using a software created by EnablingIP that connects Sage CRM to Timberline.  You can attend a webinar on their website www.enablingip.com or contact www.dbdatainc.com